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Contact Us / FAQ

What Do I Do If The Item I Like Is No Longer Available
Our most popular items tend to sell out from time to time, so if there is an item you like we suggest you get your hands on it quickly. If an item you remember seeing from our website is no longer visible, we may still have a few items in stock in our warehouse. We suggest contacting us through our ‘Contact Us’ page and letting us know which item you’re after, and a member of our customer service team will get in touch with you as soon as possible to let you know if it’s available and if not, when it will be back in stock.

How Do I Enter A Discount Code
From time to time, we will have discount codes which you can enter at checkout to take a specific percentage off your order amount. You will find the discount box on either the Contact Information page at checkout if you’re using desktop, and the Payment page at checkout if you’re using mobile. Simply enter in your discount code and click apply for the discount to be taken off your order value.

I Am A Retailer And Would Like To Stock Grey Lines. Who Do I Contact?
Send an email to info@greylines.com.au with a little introduction on your store and our team will get back to you as soon as possible with our price list and terms and conditions.

How Long Will Shipping Take?
We are based in Sydney CBD and dispatch after 1 business day of receiving them. We require one business day processing time as our stock is split up amongst two warehouses. At checkout, you have 2 shipping options: Regular and Express shipping. Regular shipping takes approx. 3-4 business days for Australia Post to deliver the item to you. Express shipping takes approx. 1-2 business days to be delivered to you. To get an accurate understanding of when your item will arrive, visit https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/ to use Australia Post’s postage & delivery times calculator. Enter the postcode 2000 in the ‘From’ bar and then enter your postcode in the ‘To’ bar. This will give you an accurate reading on when your parcel will arrive to you.
International shipping is dependant on the country the order will be shipped to. We suggest using Australia Post’s postage & delivery times calculator also (https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/) and click on the ‘Overseas’ tab.

Can I Track My Order?
As mentioned, your order will be dispatched from our warehouse within 1 business day. Once dispatched, you will receive a shipping confirmation email which includes a tracking number, as well as a link to Australia Post’s ‘Track My Item’ page for you to track the delivery of your parcel.

What Is Your Returns & Exchange Policy?
We will happily accept returns & exchanges within 2 weeks of your item being delivered to you provided the items are still in their original condition - unworn, unwashed and with the tag still attached to the item. The customer will need to cover the postage costs. To arrange a return or exchange, simply email us: info@greylines.com.au and we will get back to you within 24 hours.

What Payment Methods Do You Accept?
We accept Paypal, Credit Card (Visa, MasterCard, American Express) and Afterpay.
If you have any other questions which have not been answered in this FAQ, simply email us: info@greylines.com.au and our team will get back to you within 24 hours.

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