Where Is My Order?

After placing your order, you should receive a shipping confirmation email within 24 hours. This excludes weekends and public holidays, as there is French Toast to be devoured & mimosas to be sipped!

Something From My Order Is Missing

We would be more than happy to assist via our live chat (between 9AM - 5PM AEST) or alternatively, send us an email with your order number at hi@greylines.com.au

What Are My Delivery Options?

We offer standard or express shipping via Australia Post, with free standard shipping for orders over $100. From there you can request authority to leave or signature required - authority to leave permits Australia Post to leave the parcel at your address if you are too busy scrolling Netflix to brave the outdoors...

 
What If I Miss My Delivery?
 

If you select signature required but have missed your delivery, kindly check your mailbox for a card from Australia Post in order to collect your parcel. 

 
Which Payment Methods Do You Accept?
 
We accept MasterCard, Visa, PayPal & Afterpay.  
What If An Item Is Faulty?
 

We want you to look & feel your best - so be sure to jump on our live chat between 9AM and 5PM AEST so we can sort this out for you! Alternatively, you can email us at hi@greylines.com.au with your order number and a photo of your faulty garment.

 
Can I Return A Garment?
 

You’re more than welcome to return products within 7 days of its receival date for a store credit,  provided the item is still within its original condition! Send us an email at hi@greylines.com.au with your order number to arrange your next brunch fit

 
Can I Exchange A Product?
 

Sure can! Kindly email us at hi@greylines.com.au to arrange your product exchange